Frequently Asked Questions

We ship Monday through Friday. No deliveries on Sundays or major holidays.

All products are shipped USPS, UPS or Australia Post International Express with tracking.

Our website is set up to ship to most locations in the continental United States with limited shipping available to Hawaii, Alaska and Canada (please call to confirm).

Charges are based on the package weight, dimension and distance to destination zip code. To save shipping (and storage) costs, our larger fabric floats ship directly from Australia. Please note that floats shipping from Australia will now be subject to customs duty and may carry formal brokerage fees. As of September 2025 this duty is 10% but is subject to change at any time.

Use our Shipping Calculator on the shopping cart page - no obligation required! Please note that this shipping will not include any import duties or tariffs.

Starting 7 August 2025, larger fabric floats and some foam therapy floats shipping from Australia will be subject to the new 10% Liberation Day tariff. If you refuse payment of these fees, you will still be charged for the cost of shipping. Unfortunately these charges cannot be prepaid, but rather will be assessed once entering the country and advised by USPS

Tracking numbers are generated between 2-5 PM CST on the day your order ships. Tracking numbers are emailed to the email address you provided when you placed your order, tracking info is automatically emailed the afternoon your order SHIPS out for delivery.

Most all our Fabric Float orders will require a signature. Due to the value and size of these floats, we do not offer a leave safe option. One delivery attempt will be made. If delivery is unsuccessful due to incorrect information, the recipient may need to pick up at the local USPS depot or post office.

All orders are shipped via the best possible carrier. We ship all orders in extra tough tear-free mailers or double and triple walled cardboard boxes. We pack merchandise carefully to keep it from being damaged, but it is possible for a shipment to be lost or damaged in transit. Carefully inspect all merchandise immediately upon delivery and note in writing any damage or discrepancies. All damaged goods must be reported in writing to the carrier for inspection. Theraquatics.com must be notified within three business days of damaged or shortages. All original paperwork must be kept with shipment. It is the purchaser's responsibility to inspect all shipments for damage prior to signing for the shipment and/or once goods are delivered

Most orders will be delivered to your location within 3-12 business days via standard ground shipment. Orders placed online will receive emailed shipping and tracking information. Some of the larger floats that are made to order (requiring measurements) and floats shipped from Australia, may take up to 21 extra business days, not including any hold ups in customs or issues confirming measurements. Customers from Canada, Puerto Rico, Guam, Hawaii, and Alaska - please allow a little extra time for delivery.

At this time, Theraquatics offers standard shipping only for Fabric Floats and is not able to accommodate expedited or rush shipping requests. All orders ship via USPS, UPS or Australia Post International Express, and we do our best to process and ship them as quickly as possible within our standard timeline.

Yes, Canadian customers can order online at Theraquatics.com. Please note that Canada bound packages are subject to Canadian customs fees and import duties. Duty and taxes must be paid by the customer. If you refuse payment of these fees, you will still be charged for the cost of shipping. All Canadian parcels ship USPS and generally take 2-3 weeks depending on delivery location. If faster freight is required please contact us prior to ordering.

International orders cannot be placed on the website at this time, please contact us by email or phone for assistance with placing your international order. Please note that Australian, New Zealand and South East Asian orders should be placed through Theraquatics Australia at www.Theraquatics.com.au.

No, unfortunately the bulky nature of our products makes them unable to ship for free. We don't wrap hidden postage fees into the cost of items, so you can always easily compare our prices.

Theraquatics is not responsible for refunding or replacing packages that are stolen, lost or packages sent to the wrong address. Theraquatics is NOT responsible for any package(s) once a package has left our warehouse and is in the hands of the mail carrier, the customer is responsible for tracking and receiving the items.

Theraquatics.com offers secure, convenient and fast online ordering through its website, however, we realise that not everyone feels comfortable ordering online. Consequently, Theraquatics.com orders can also be, telephoned, faxed or mailed. For fax and mail orders please use our Downloadable Order Form. Simply click the link and print and fill out the order template, and fax or mail to Theraquatics.com. Payment must accompany an order.

Payments must accompany all Theraquatics.com orders. Payments can be made by credit card (Visa, Mastercard, American Express, Discover), money order, direct deposit, Paypal account and check. If paying by check, goods will only be dispatched once the check has cleared. Make checks payable to Peppertown USA, LLC.

Yes, through our newsletter. Enter the discount code at checkout with qualifying product(s) in your cart. The offer will be applied automatically and will not be applied to shipping and taxes. Only 1 code can be used per order.

Unfortunately, we do not offer discounts for any specific groups (Military, teachers, first responders, etc...) at this time.

Unfortunately, we are unable to accept purchase orders at this time. We can, however, easily work up a detailed quote including shipping and applicable taxes - just email or call us with a list of items you are interested in.

When your order is successfully placed, you will receive an email confirmation complete with your order number from sales@theraquatics.com. Please be sure to check your spam or junk folders if you do not see this email within a few minutes of placing your order.

Theraquatics collects state and local sales tax on orders as required to do so under applicable state and/or local laws based on shipping destination. Some taxing authorities require that the taxable amount includes shipping and handling charges, while others only apply sales tax to merchandise. Theraquatics.com is required to follow the rules of each state. Sales Tax rates will vary depending on your county and show in your cart/checkout page once your shipping address is selected.

Please email through a copy of your valid tax-exempt document(s) for each state where exempt goods are shipped. Email us at sales@theraquatics.com

Theraquatics works with designers, manufacturers, fabric weavers, and machinists from all over the world to make highly specialised products at competitive prices. As much as we would like to have all materials manufactured and products made in America - it just isn't possible at this time. We continue to talk with our suppliers to get better deals (while maintaining quality), but they also have businesses to run. Consequently, we anticipate small increases in our foam ranges (roughly 3-5%) during 2025, as well as a flat 10% increase on Fabric Floats shipping directly from Australia. Please note that this 10% will be paid (directly by our customers) to US Customs, not to Theraquatics. We know our consumers are already feeling pinched in many aspects of their lives, and are sorry that we cannot absorb any more of these rises in costs, but are happy to hold prices while we navigate the rest of the year.

We do not currently maintain a retail store, but you can Click and Collect orders from our Montgomery, Alabama warehouse to save on shipping charges. You can also shop with us online 24/7!

Theraquatics is retail only. We do not currently have a wholesale program in place. We are committed to providing the best possible experience for our customers, and that starts with our direct relationship. Our products are exclusively available through Theraquatics to ensure you receive the highest quality and support.

To be added or removed from Theraquatics.com's mailing list, or to receive a catalog, please send an email to sales@theraquatics.com.

Sometimes the wrong equipment has been selected and you need to return that product. Theraquatics.com has therefore tried to make the return process as simple as possible.

- Product must be in original packaging and, if being credited, in original condition.
- Product must be in original packaging and, if being credited, in original condition.
- Product must be accompanied by a completed Return Goods Form which can be downloaded here .
- Merchandise being returned must be shipped back within 30 days of invoice date with freight prepaid.
- All returns are subject to a 15% restocking charge after 30 days from invoice date.
- Clearance, discontinued, and items with damage from accident, abuse, or misuse cannot be returned.

Return shipping costs are the responsibility of the customer and can be significant due to the size of our products. In some cases, shipping may cost more than the item itself.

Shipping costs from your original order are non-refundable.

Follow these simple steps:

1. Download & complete the Return Goods Form here.
2. Include this form and a copy of your invoice with the goods
3. Repack the goods securely and send to:
Theraquatics.com
704 N. Perry Street
Montgomery, AL 36104
USA
Note: As you are responsible for these goods until they are received by Theraquatics.com, we suggest you obtain some form of receipt stating when the goods were dispatched.

If returning Fabric Floats, make sure the floats have been thoroughly hand washed and allowed to completely air dry before sending them back to us (typically 2 days in the sun). If the floats are returned wet, damp, unwashed or smelling of chlorine, there will be a charge of $40 for the cleaning fee.

Our Fabric Floats provide the swimmer with excellent support for the neck, hips and knees. They are made from specially designed and manufactured fabric which is tough, chlorine resistant and easy to clean. This range of soft and comfortable to wear floats is Australian made and forms the basis for many aquatic techniques.

All Theraquatics.com products are warrantied against defects in materials and/or workmanship for 30 days from invoice date.

Check your float's seams and fabric to ensure that there are no tears or holes. Please note due to our unique fill process it is not uncommon to see a few beans on your item or loose within your box. We remove zipper pulls for safety before shipping Theraquatics pool floats. If you need to open your float for any reason, make sure to close zipper fully before using it in the pool.

Important Note: Theraquatics pool floats are designed to be used by people in pools, and other uses may void the product's warranty. The fabric and the floats are designed for swimming, not for biting, so if you have a swimmer who loves to bite - we cannot guarantee the float against this. Our pool floats are not designed to be used by pets. See our thorough guide to using our float products here.

While it may look under filled, this product is filled with the perfect amount of patented buoyant Theraquatics beans to support epic floating sessions. Still, a well-loved bean-filled pool float may occasionally need a pick me up. Bring new life to your float with a Theraquatics Fabric Float Bean Refill refill pack. https://www.theraquatics.com/thfaflbere10.html

If possible, work over a bathtub or other easily cleaned surface to minimize mess (tape over the drain before beginning). To refill a float, you'll need to open the childproof safety zipper with a paper clip, create a funnel (cardboard works well, or a Pringles container with the ends knocked out), do a diagonal cut on one corner of the bag of beans (so a tennis ball could just fit through), either hold or tape the funnel to the bag/float and carefully pour in the new filling. It's helpful to have a friend assist with the bigger floats and to work over a surface that can easily catch any spills. Static can be an issue, so be patient! Some customers have sprinkled baby powder in the bag of beans, (then shake hard) or used dryer sheets to help reduce static. Just make sure to shake out the powder after filling. If you have any leftover bean bag filling, a good place to put them is in some sort of sack or bag. An easy suggestion is a pillowcase that you have washed and turned inside-out (just check it over thoroughly first to make sure it has no holes in it).

The Fabric Float range of therapy floats has been manufactured from fabric designed to withstand the rigorous demands of your warm water pool. To ensure their longevity, Theraquatics.com makes the following recommendations:

- Fabric floats should not be left floating in the pool after use, nor should they be left lying on rough pool surrounds. Instead, hang them up to dry and air between use. Be mindful not to place the floats on rusty shelves or hooks as this will leave unsightly marks.
- Fabric Float neck floats and pillows will often get a build up of facial make-up, oils and moisturizers. This may not be immediately apparent on casual inspection but will eventually become a source of unsightly mildew and fungal activity. If this occurs, it is suggested that the floats be brushed well with an anti-bacterial solution and detergent, rinsed thoroughly and allowed to dry in the sun. Regular cleaning of neck floats in particular, is an excellent preventative measure. Do not soak your floats in this solution for long periods of time as the polystyrene beads lose their buoyancy.
- All Fabric Float designs have zips to allow for the addition of polystyrene balls which tend to compress over time. Most neck collars for example, require additional beads after 2 to 3 months of consistent use. Our zips have been made child proof, so a paperclip to release the zip is recommended when adding beads. For a small fee Theraquatics.com offers a refilling service (see below).
- Straps found on some Fabric Floats may be varied in length to accommodate different body shapes and methods of use. The straps need not be pulled tightly nor should the clips be forced open or closed. Rough handling, pulling and tugging will cause clips to break. As a consequence, it is an idea to keep a few clips in stock. Replacement black clips are available from Theraquatics.com for your convenience.
- Lastly, velcro has featured in some Fabric Float designs. This deteriorates with in strongly chlorinated pools and with constant use. Velcro is readily available and worn floats can therefore be easily repaired.

Once the floats have finished their season, use a mild detergent and soft hand brush to lightly brush the fabric. Rinse the float well with fresh, clean water and hang dry. Remember to rinse the Velcro attachments too so they remain in good condition. When completely dry, put into a large pillow case and store in an indoor cupboard.

Here's the big question, and the answer is…it depends. Medicare can cover aquatic therapy, but certain conditions need to be met. Here's a breakdown of how different parts of Medicare handle this:

Medicare Part A (Hospital Insurance)
Part A primarily covers inpatient care, such as hospital stays or skilled nursing care. Aquatic therapy is typically an outpatient service, so coverage under Part A is unlikely.

Medicare Part B (Medical Insurance)
Medicare Part B is where things get more promising. If your doctor prescribes aquatic therapy and it's deemed medically necessary, Part B may cover it. However, it must meet the following criteria:
It's prescribed by a healthcare provider to treat a specific condition.
It's performed by a licensed therapist or at a facility that accepts Medicare.
There's enough documentation of your condition and the therapy's necessity.
You'll also need to pay your annual Part B deductible and the standard 20% coinsurance.

Medicare Advantage (Part C)
Medicare Advantage plans (also called Part C) are run by private insurance companies approved by Medicare. These plans often provide extra benefits, including broader therapy options. Some plans may offer expanded aquatic therapy coverage, but specifics depend on your plan. If you're enrolled in Medicare Advantage, it's worth reviewing your plan details or contacting your provider to see what's included.
Medicare Part D (Prescription Drug Coverage)
Aquatic therapy isn't related to prescription drugs, so Part D doesn't apply.

A Quick Reminder:
While Medicare may cover the cost of the therapy itself, it rarely (if ever) covers general pool memberships or fitness programs. Always make sure the service is part of a prescribed medical treatment plan for specific coverage.

The primary code used to bill for aquatic therapy with therapeutic exercise is CPT code 97113. This code specifically covers therapeutic exercise performed in an aquatic environment, such as a pool. It's important to note that this code is for one-on-one patient contact where the therapist is actively involved in the exercise sessions. For PTs wanting to understand more about CPT Code 97113, read here - https://www.sprypt.com/cpt-codes/97113

HCPCS code A9300 is designated for Exercise Equipment. It is used to classify items like stationary bikes, treadmills, and other devices prescribed for medical purposes, including rehabilitation and physical therapy (both in and out of water). While it falls under the category of "Miscellaneous Supplies and Equipment," it's specifically for equipment used to enhance fitness, rehabilitate injuries, or manage chronic conditions or improve mobility

According to the Social Security Administration and Medicare, Durable Medical Equipment is defined as medical equipment that meets the following criteria:

- Can withstand repeated use (i.e., it's durable)
- Is used for a medical reason
- Is not generally useful without a specific medical condition
- Is used in the home
- Is prescribed by a doctor or licensed provider
- Is expected to last at least 3 years

These tools help people safely manage chronic conditions, recover after surgery, and maintain independence without needing to go into a hospital or clinic every day. Click here to read Medicare's official government booklet called "Medicare Coverage of Durable Medical Equipment & Other Devices" https://www.medicare.gov/publications/11045-medicare-coverage-of-dme-and-other-devices.pdf

Tip - Medical Necessity and Funding:
Many insurance companies require a letter of medical necessity (LOMN) to justify the use of DME for pool therapy, particularly for more specialized or costly equipment.
The LOMN should outline how the equipment will be used to address a specific medical need and improve the individual's functional status.
For a sample letter click here - https://www.palforziapro.com/sample_letter.pdf

No, not yet. However, Theraquatics does have an NPPES National Provider Identifier (NPI) number for billing and other HIPAA transactions if required by your insurance company or health professional.

Prefer to work locally?
Perhaps contact a Durable Medical Equipment dealer in your area as they may be able to bill insurance and place a Theraquatics order on your behalf. Find equipment & suppliers near you https://www.medicare.gov/medical-equipment-suppliers/

If you have private health insurance, check your policy for details on coverage for rehabilitative devices and services.

There isn't a single, comprehensive list of all aquatic therapy pools in the USA, but here's how to find them and some examples of facilities:

How to find aquatic therapy pools:
1. Check with your doctor or physical therapist: They can recommend facilities in your area that offer aquatic therapy.
2. Use online directories: Websites like the American Physical Therapy Association (APTA)'s directory can help you find physical therapists who specialize in aquatic therapy.
3. Search online for "aquatic therapy near me": This will give you a list of facilities and providers in your area.
4. Look for specialized facilities: Some hospitals, rehabilitation centers, and sports medicine clinics have dedicated aquatic therapy pools.